Sunday, December 25, 2011

12 Quotes for Christmas

I dedicate this song to YOU!  May you celebrate your "now" this Christmas, and anticipate for the best about to be unleashed for your "tomorrows", throughout the New Year!  As you hear this tune, feel and experience the growing anticipation as the music crescendos to soaring heights, building toward something unexpected and amazing!  Use your key of courage to step into the new, and with all the chords of your heart, fully embrace "all" that is waiting for you!  CHOOSE to make your New Year volcanic, where every opportunity dares to meet and join forces with your unstoppable abilities!  Warm Blessings with Love, Appreciation, Respect, and Profound Gratitude to all ... Merry Christmas dear friends!  ~Annie Armen

12 Quotes for Christmas 
1.  "Treasure the LOVE you receive above all.  It will survive long after your good health has vanished."  ~Og Mandino
2.  “If one moment of fear can give birth to failure, then one moment of FAITH can reverse it!”  ~Annie Armen 
3.  "Look at a stone cutter hammering away at his rock, perhaps a hundred times without as much as a crack showing in it.  Yet at the hundred-and-first blow it will split in two, and I know it was not the last blow that did it, but all that had gone before."  ~Jacob A. Riis   (Take ACTION and PERSIST On!)
4.   "TIME is the coin of your life. It is the only coin you have, and only you can determine how it will be spent. Be careful lest you let other people spend it for you."  ~Carl Sandburg
5.  “There are only two ways to live your LIFE. One is as though nothing is a miracle. The other is as though everything is a miracle.”  ~Albert Einstein
6.  "There are indeed times when one should "trust" blindly, just as there are times when one should not.  WISDOM consists in being able to tell one from the other."  ~Daniel Quinn
7.  "Whether you are striving to be the first, the best, or simply different in life, at the core of all three choices resides the root of AUTHENTICITY!"  ~Annie Armen
8.  "Take a MUSIC bath once or twice a week for a few seasons.  You will find it is to the soul what a water bath is to the body."  ~Oliver Wendell Holmes
9.  "Customer satisfaction is worthless. Customer LOYALTY is priceless."  ~Jeffrey Gitomer
10.  A Perfect Partnership has no hidden agendas, a single purpose and an insatiable commitment to delivering incremental revenues resulting in a mutual beneficial relationship."  ~Don Farrell, Chief Cultivating Officer at Fresh Revenues 
11.  "When everybody tells you that you are being idealistic or impractical, consider the possibility that everybody could be wrong about what is right for you."  ~Gilbert Kaplan 
12.  "Only YOU hold the key to your inner WHY... Listen to your inner voice, gather your STRENGTH in quiet, find your target, aim, fire!"  ~Annie Armen
Do you have a quote for Christmas you would like to share?   Please post your quotes below in the comments section! Merry Christmas and a Volcanic New Year!  ~Annie Armen

Wednesday, December 21, 2011

Annie Armen Show Presents: Generate Revenues Using Social Media --Part 3 of Series

Annie Armen Show |
"Great content is essential for success in leveraging social media for business. 
Prospects will be IN-TE-REST-ED if YOU are IN-TE-REST-ING!"
~John McGrann

Annie Armen Presents

Topic for DiscussionGenerate Revenues Using Social Media...Yeah Right!
Trusted Social Media Specialist, Dear FriendJohn McGrann ... LIVE from Dubai

WhereAnnie Armen Show
Short Recap from Parts 1 and 2 Below

Is Social Media More Than Just a Craze? Part 2
My dear friend who I call, TRUSTED Social Media Specialist, John McGrann  -- Chief Executive Officer at Drive Social Media, headquartered in Dubai -- returns on the Annie Armen Show to take on Part 2 with me in an ongoing series throughout 2011, "Is Social Media More Than Just a Craze".  On this round, we focused on developing a social media strategy where you can measure ROI.  Imagine that!  

Is Social Media More Than Just a Craze? Part 1

If you recall from Part 1 of, Is Social Media More Than Just a Craze, John talked about  5 steps to success.

What are those 5 Steps?

1.  Plan
2.  Presence
3.  Reach Out
4.  Nurture
5.  Maintain

He also said, in order to make social media work for your business, you need 2 things

1.  System
2.  Commitment 

Now, Who is John McGrann?
John McGrann is a UK national and his home was Cyprus for 10 years.  He has
lived in the United Arab Emirates (UAE) since April, 2010 and is married to Genny.
John has used his 20+ years IT and Oracle ERP (Enterprise Resource Planning) management experience, chartered management accountancy training, social media certification and seasoned, people development skills to implement and drive business and systems performance on behalf of major organizations globally.

John has consulted on a range of projects and supports assignments for the UK
Government, and international private sector clients including but not limited to:  General Electric, Canon, Network Rail, Saudi Telecom, and Touristik Union International (TUI).

Nowadays, his main focus is social media consultancy. As mentioned earlier above, he is the Chief Executive Officer at Drive Social Media, headquartered in Dubai.

About Drive Social Media
In short, Drive Social Media (DSM) is about assisting clients in developing successful strategies, key training resources and in providing ongoing support to maximize value from social media marketing.  DSM provides excellent service and great value for money for  their clients.  Bottom-line, they have the expertise to understand, match, and exceed  clients' needs!

Valuable Resource to Share as a Take Away:

Questions for Why Annie Armen Readers...
1.  WHY do you find that folks across industries find it difficult to "identify revenue strategies" from social media? 2.  WHY do you find that folks across industries find it strange to "assign the value of revenues" to Social Media? 3.  Want to discover what NOT to do in order to generate revenues using Social Media?
4.  Do you have ONE revenues results story you can share after implementing Social Media into your marketing plan to attract business?
Be sure to post your comments immediately below!  

Fire away,

Wednesday, December 14, 2011

That Does it ... I’ve had Just About Enough of This!

Customer Satisfaction vs. Customer Loyalty |
"Be everywhere, DO everything, and never fail to astonish the customer."  ~Macy's Motto

Today's post is Inspired by the BBC Classic – Two Ronnies, Fork Handles ....

Have you met The "Difficult" Customer?

"Customer satisfaction is worthless. Customer LOYALTY is priceless." ~ Jeffrey Gitomer

Have you had a run in lately with a “difficult” customer?  How about, the slightly peculiar one who may communicate his/her requests in a way that you may not immediately comprehend, leading to the rise of inner frustration levels, eventually resulting in words of outrage expressed, such as -- “That does it, I’ve had just about enough of this!” 

Looking for "Washers"  

Now… let’s say a customer walks into your fine establishment and requests for “washers”.  You (the seller) immediately presume the consumer is asking for dish washers, and begin directing said customer to the aisle where the dish washers are at.   

Moments later, customer comes back and says, “No ... washers.” 

Seller:  “Oh, you mean floor washers… that will be in aisle 10, sir.”    
Customer:  “No, I am looking for washers.”    
Seller:   “Then you’re looking for windscreen washers.  That will be in aisle 5, sir.”    
Customer:  “No, not windscreen washers … I am looking for washers, please.”    
Seller:  “Sir, have you checked for our car washers in aisle 3?”  
Customer:  “Not car washers … looking for washers.”    
Seller:  “That does it!  Mr. Smith, will you come out and serve this customer…I’ve had just about enough of this!” 

Questions for Why Annie Armen Readers

1.  What do you find to be the central “issue” in this particular scenario?    

2.  When the seller called out for Mr. Smith to the rescue, was that his best choice of remedial action to take in handling the “difficult” customer?     

3.  Could the seller have managed the situation differently?  If your answer is yes, tell us how so…

Looking forward to reading your answers! 
 ~Annie Armen    

List of Articles and Quotes you may Find of Interest:     
1. 20 Quotes on COMMUNICATION in Business and in Life!   
2. 30 Quotes on COMMITMENT in Business and in Life!   
3. 30 Quotes on ACTION in Business and in Life! 
4. 20 Quotes on PERSEVERANCE in Business and in Life!    
5. 14 Quotes on LOYALTY in Business and in Life  
6. Stealing Business From Your Competition -- Ethical or Unethical?      
7. Are You Working With a Resistant Employee?      
8. When Did s/he Give the Impression s/he Needed Your Advice?
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