20 Quotes on COMMUNICATION in Business and in Life!

Dear Why Annie Armen Readers,

May you find these select 20 quotes on COMMUNICATION purposeful and empowering, adding productive value in your lives, both personally and professionally!

Once you’ve had an opportunity to read through all 20 quotes, please take a moment to share your thoughts (in the comments section below) to the question posted at the end of this article.  Thank You...    

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1.     “Assumptions are barriers to effective COMMUNICATION both at home and in the work place.” ~Annie Armen

2.     “The single biggest problem in COMMUNICATION is the illusion that it has taken place.” ~George Bernard Shaw
 
3.     “COMMUNICATION - the human connection - is the key to personal and career success.” ~Paul J. Meyer
 
4.     “Good COMMUNICATION does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.” ~John Kotter

5.     “The most important thing in COMMUNICATION is to hear what isn't being said.” ~Peter Drucker

6.     “The real art of CONVERSATION is not only to say the right thing at the right place, but to leave unsaid the wrong thing at the tempting moment.” ~Dorothy Nevill
 
7.     “We have two ears and one mouth so that we can listen twice as much as we speak.” ~Epictetus

8.     “The most important things are the hardest to say, because WORDS diminish them.” ~Stephen King
 
9.     “Every criticism, judgment, diagnosis, and expression of anger is the tragic EXPRESSION of an unmet need.” ~Marshall Rosenberg
 
10.    "Developing excellent COMMUNICATION skills is absolutely essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. If a leader can't get a message across clearly and motivate others to act on it, then having a message doesn't even matter." ~Gilbert Amelio, President and CEO of National Semiconductor Corp.
 
11.    "Precision of COMMUNICATION is important, more important than ever, in our era of hair trigger balances, when a false or misunderstood word may create as much disaster as a sudden thoughtless act." ~James Thurber

12.    “Strategic COMMUNICATION is at the core of effective leadership. Through a leader's use of verbal and written symbols employees are motivated or deflated, informed or confused, productive or apathetic. A leader's ability to carve off the verbal fat and get to the meat of an issue, idea or plan will find success at every turn.” ~Reed Markham, PhD

13.   “COMMUNICATE through what you love when words fail." ~Annie Armen

14.    “COMMUNICATION does not depend on syntax, or eloquence, or rhetoric, or articulation but on the emotional context in which the message is being heard. People can only hear you when they are moving toward you, and they are not likely to when your words are pursuing them.” ~Edwin H. Friedman

15.    “Deep LISTENING is miraculous for both listener and speaker. When someone receives us with open-hearted, non-judging, intensely interested listening, our spirits expand.” ~Sue Patton Thoele

16.    “COMMUNICATION works for those who work at it.” ~John Powell

17.    “COMMUNICATION can't always follow the top-down model. With the fluidity of information in business today, leaders need to be masterful listeners; they need to be able to receive as well as send.” ~Joseph Badaracco

18.    “COMMUNICATION leads to community, that is, to understanding, intimacy and mutual valuing.” ~Rollo May   

19.     “When lack of COMMUNICATION is in the air, assume nothing!  Rather than waiting, over thinking, wondering, doubting and/or assuming for the best or for the worst, preserve your good energy and sanity, grab a cup of courage as opposed to a cup of coffee, and just ASK!”  ~Annie Armen

20.   “A good CONVERSATIONALIST is not one who remembers what was said, but says what someone wants to remember.” ~John Mason Brown

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Let's Get Together and Talk:

Call me with any questions and/or concerns related to speaking topics on bridging the communication gap across cultural divides. Together, we’ll work toward creating an inspired, productive atmosphere, oxygenated with ongoing encouragement and empowerment to heighten collective trust, open communication, respect, confidence, and enthusiasm, impacting your bottom-line. If I can help you achieve that and more, what value would that bring to your organization?

~Annie Armen

Related Articles and Quotes you may Find of Interest: 

1.   Grab a Cup of COURAGE and Just Ask!
2.   30 Quotes on CONFIDENCE in Business and in Life!
3.   30 Quotes on COMMITMENT in Business and in Life!
4.   30 Quotes on ENCOURAGEMENT in Business and in Life!
5.   Are You Leaving Your AUTHENTIC Mark?
6.   That Does it... I've Had Just About Enough of This! 
7.   Are you Working With a Resistant Employee?
8.   When Did s/he Give the Impression s/he Needed Your Advice?

9.   Write Your way Into the New Year With Your New Book!
10.   How to Make Genuine Connections on LinkedIn
11. Communicate Anyway
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That Does it ... I’ve had Just About Enough of This!

"Be everywhere, DO everything, and never fail to astonish the customer."  ~Macy's Motto

Today's post is Inspired by the BBC Classic – Two Ronnies, Fork Handles ....

Have you met The "Difficult" Customer?

"Customer satisfaction is worthless. Customer LOYALTY is priceless." ~ Jeffrey Gitomer

Have you had a run in lately with a “difficult” customer?  How about, the slightly peculiar one who may communicate his/her requests in a way that you may not immediately comprehend, leading to the rise of inner frustration levels, eventually resulting in words of outrage expressed, such as -- “That does it, I’ve had just about enough of this!” 

Looking for "Washers"  

Now… let’s say a customer walks into your fine establishment and requests for “washers”.  You (the seller) immediately presume the consumer is asking for dish washers, and begin directing said customer to the aisle where the dish washers are at.   

Moments later, customer comes back and says, “No ... washers.” 

Seller:  “Oh, you mean floor washers… that will be in aisle 10, sir.”    
Customer:  “No, I am looking for washers.”    
Seller:   “Then you’re looking for windscreen washers.  That will be in aisle 5, sir.”    
Customer:  “No, not windscreen washers … I am looking for washers, please.”    
Seller:  “Sir, have you checked for our car washers in aisle 3?”  
Customer:  “Not car washers … looking for washers.”    
Seller:  “That does it!  Mr. Smith, will you come out and serve this customer…I’ve had just about enough of this!” 

Questions for Why Annie Armen Readers

1.  What do you find to be the central “issue” in this particular scenario?    

2.  When the seller called out for Mr. Smith to the rescue, was that his best choice of remedial action to take in handling the “difficult” customer?     

3.  Could the seller have managed the situation differently?  If your answer is yes, tell us how so…

Looking forward to reading your answers! 
 ~Annie Armen    

List of Articles and Quotes you may Find of Interest:     
1. 20 Quotes on COMMUNICATION in Business and in Life!   
2. 30 Quotes on COMMITMENT in Business and in Life!   
3. 30 Quotes on ACTION in Business and in Life! 
4. 20 Quotes on PERSEVERANCE in Business and in Life!    
5. 14 Quotes on LOYALTY in Business and in Life  
6. Stealing Business From Your Competition -- Ethical or Unethical?      
7. Are You Working With a Resistant Employee?      
8. When Did s/he Give the Impression s/he Needed Your Advice?

9. AnnieBiotics

When you hear the words, "I am a Life Coach" -- What thoughts come to mind? BE HONEST!

Dear Why Annie Armen Readers:

Just two weeks ago, I asked the following question on Linkedin:

When you hear the words, "I am a Life Coach" -- what thoughts come to mind?

To my unexpected surprise, 55 business professionals took a moment out of their hectic schedules to post their replies publicly, while several chose to respond privately.  Now I've decided to re-post this question on Why Annie Armen Blog, to extend the same opportunity to you.
  

When was the last time you experienced eyes rolling, or thinking silently within "here comes another one" the moment you heard the introduction: "My name is __________________, and I am a Life Coach.  How can I help you?"

We all know that this type of thinking extends toward other professions as well.  For the purpose of this discussion, I am choosing to focus on "life coach".  WHY?  I truly believe that your “honest” feedback here will provide insights to "genuine" life coaches, and no doubt will help their business in some way.

Again, be as HONEST as possible, communicating with respect and compassion! If you have a story to share, one that completely turned you off from working with life coaches, please do tell, without giving any names and in general terms.  On the flip side, if you have a story to contribute, one that moved you into productive action with results after working with a life coach, be sure to share this as well -- again, without revealing names... because the last thing you want is to be perceived as someone who is posting a plug on behalf of a friend/colleague to attract business for said life coach.  My hope is that your story will shed some light and resonate with hearts and minds currently swimming in the sea of confusion on this topic.

Both personally and professionally, I am always looking to connect with EXCEPTIONS TO THE NORM in every field, and I find that many professionals in specific fields (law, medical, insurance, just to name a few) go through similar unnecessary challenges simply because their profession has been negatively branded due to unethical practices by others, however to no fault of their own, and without WHY explanations.

Thank you all in advance for taking the time to contribute.  I truly believe your informative comments with feedback will help many professionals who are currently struggling in this particular field.  

Curious though …Do you have any solutions to share as well?

Fire Away and Pass it On!
~Annie Armen

Related Articles and Quotes you may Find of Interest: 

1. Grab a Cup of COURAGE and Just Ask!
2. 20 Quotes on COMMUNICATION in Business and in Life!

3. 30 Quotes on COMMITMENT in Business and in Life!
4. When Did s/he Give the Impression s/he Needed Your Advice? 

5. That Does it... I've Had Just About Enough of This!
6. Are you Working With a Resistant Employee?

7. Are you Leaving Your AUTHENTIC Mark?
8. Communicate Anyway

9. AnnieBiotics®